Support
Need help with Parry?
For technical issues, include your device type and a short description of what happened.
If you contact Bracket West, we may receive the email address, message, device details, and attachments you choose to send. Email is handled through Bracket West's external email provider. Do not send sensitive information unless needed for your request.
Restore iOS theme purchases
Open Table themes and choose Restore Purchases. Parry asks Apple to synchronize purchases made with the current App Store account, then refreshes verified entitlements. Android and web themes are free-only.
Report a problem
Voice Pass: on supported iPhones, iPads, and Android 12+ devices with on-device recognition, enable it from setup or the game menu and allow microphone access when asked. iOS also requests speech recognition access. Say exactly “I pass” during foreground gameplay and look for the listening indicator. If permission was denied, allow it in Android or iOS Settings and enable Voice Pass again. Parry stores no audio or transcripts, has no voice backend, and never falls back to cloud recognition. Manual PASS always works.
Open a request in the Parry support tracker. Include your Android or Apple device model, operating-system version, and orientation when useful. Do not post personal, private, medical, financial, account, or other sensitive information in a public issue. Prefer email for anything potentially private.
Before reporting a problem
- Open Seats & orientation to check the game orientation and each player’s position.
- Use the history arrow to undo an accidental action.
- Close and reopen Parry if an interrupted update leaves a blank screen.
About local data
Saved Player profiles, the current table, unfinished or most recent game state, and preferences remain on the device. Clear Table removes everyone from the current table but keeps Saved Player profiles. Remove from Table removes one participant from the current setup only. Delete Player in Manage Players permanently removes that Saved Player profile from this device. Deleting Parry removes all of its local data.